Stop forwarding emails.
Start resolving tickets.
Dispatch Layer reads your shared mailbox, triages every email with AI, creates structured tickets, and routes them to the right engineer — automatically.
Three steps from email to resolved
Dispatch Layer replaces the manual forward-and-copy ritual with a single automated pipeline you can watch in real time.
Email arrives
Your shared mailbox receives a support request. Dispatch Layer picks it up within seconds — no forwarding rules, no manual sorting.
AI triages it
GPT-4o reads the email, extracts priority, category, and urgency, and writes a professional acknowledgement draft. Confidence score included.
Ticket dispatched
The ticket is created, routed to the right queue, assigned to an engineer, and logged — with a full audit trail from the first second.
Security that doesn't cost extra
Every Dispatch Layer instance ships with the same security foundations, regardless of plan. No bolt-on security tiers.
Multi-factor authentication
TOTP-based MFA works with Microsoft Authenticator, Google Authenticator, and any standard authenticator app. 10 one-time backup codes included. Free on every plan.
Append-only audit log
Every state change, email event, AI decision, and human override is written to a tamper-evident audit log. Rows are never updated or deleted — complete accountability from first email to close.
Role-based access control
Four roles — Helpdesk, Engineer, Team Lead, and Admin — each with scoped permissions. Engineers only see their assigned customers. Team leads manage workload. Admins control everything.
Single-tenant deployment
Your instance is yours alone — dedicated infrastructure, dedicated database. No shared environment, no cross-tenant data risk. Each customer is completely isolated.
Brute-force protection
Login attempts are rate-limited per IP. Ten failed attempts within 15 minutes triggers an automatic lockout, preventing credential stuffing attacks.
Encrypted credentials
Mailbox credentials and API keys are encrypted at rest with AES-256-GCM. Secrets are never logged or exposed in error messages.
MFA is included on Starter, Professional, and Enterprise
Protect every account with Microsoft Authenticator TOTP — no upgrade required, no add-on cost.
See it in action
From inbound email to assigned ticket in under 15 seconds — no manual sorting, no forwarding, no missed requests.
Simple, transparent pricing
All plans include AI triage, ticket creation, and the full audit trail. Every plan runs on a dedicated single-tenant instance — your data is never shared. Upgrade as you grow.
Starter
AI-assisted intake with human control
Your own instance · Your data · No shared infrastructure
- Up to 3 users
- 1 shared mailbox
- AI reading & summarisation
- Ticket creation & basic dashboard
- AI acknowledgement (manual approval)
- Basic categorisation & manual assignment
- Internal notes & mentions
- Audit log
- ~400 emails / month
Professional
AI-powered triage and automated dispatch
Your own instance · Your data · No shared infrastructure
- Up to 5 users
- AI auto-acknowledgement
- AI-assisted routing to queues
- SLA tracking & priority detection
- Contract & entitlement awareness
- Review queue for low-confidence cases
- Engineer workboard
- Reporting & email thread tracking
- ~1,000 emails / month
Enterprise
Fully automated AI service desk layer
Your own instance · Your data · No shared infrastructure
- 10+ users
- Full AI auto-routing
- Multi-mailbox support
- Advanced routing rules
- Custom workflows & advanced analytics
- SLA escalation automation
- Role-based access (admin / manager / engineer)
- Integration capability (CRM, Teams, etc.)
- Custom onboarding & configuration
- 2,500+ emails / month
Prices in GBP, exclusive of VAT. Annual billing available on request.
Everything you get, at a glance
Full capability comparison across every tier.
Show full comparison
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| AI email triage | Included | Included | Included |
| Ticket creation | Included | Included | Included |
| Audit log | Included | Included | Included |
| MFA (Microsoft Authenticator) | Included | Included | Included |
| Role-based access control (RBAC) | Included | Included | Included |
| AI acknowledgement draft | Included | Included | Included |
| Internal notes & mentions | Included | Included | Included |
| Auto-send acknowledgement | — | Included | Included |
| AI queue routing | — | Partial | Full |
| SLA tracking | — | Included | Included |
| Contract & entitlement awareness | — | Included | Included |
| Contract document storage (PDF) | — | Included | Included |
| Engineer workboard | — | Included | Included |
| Reporting & analytics | — | Basic | Advanced |
| Multi-mailbox | — | — | Included |
| Custom routing rules | — | — | Included |
| SLA escalation automation | — | — | Included |
| CRM / Teams integration | — | — | Included |
| Custom onboarding | — | — | Included |
See Dispatch Layer in your inbox
Tell us about your team and we'll get you up and running with a tailored demo.
- Connected to your shared mailbox in under an hour
- Tailored triage rules for your categories & priorities
- One-hour walkthrough with our team